Refund Policy
Returns and Cancellations
What is your returns policy?
If for whatever reason you are not satisfied with your order:
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Items can be returned back to us for store credit which is valid for 12 months.
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Your items will need to be in their original condition, unopened, unused, in the original packaging
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You can create a return by using the Contact Us function of our website within 7 business days of receiving your items.
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You will need to cover the cost of return postage.
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Should you wish to exchange an item, we are happy to facilitate this.
We only accepts returns from info@uteki-beautyshop.com. If you purchased our products from an authorized retailer, please contact them directly for assistance.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@uteki-beautyshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@uteki-beautyshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
