100% Money back guarantee 30 days returns
Are UTEKI products tested on animals?

UTEKI products are not tested on animals.

Do UTEKI products contain any animal derived ingredients in their formula?

Some of UTEKI products contain ingredients such as squalene and soluble collagen (squalane derived from shark liver, soluble collagen derived from fish scales).

Where are UTEKI products produced?

Formulation, products, and packaging all takes place in Osaka, Japan.

Are UTEKI products organic?

UTEKI are not organic products, however the active ingredients are naturally derived, meaning these are natural extracts.

Can UTEKI products be used if I am pregnant?

Yes, products are absolutely safe.

Are UTEKI products comedogenic?

Products are not comedogenic, all textures are very light and there are plenty of anti-inflammatory ingredients.

Are UTEKI products suitable for mature skin?

UTEKI is perfect for all skin types. The focus of mature skin in particular should be on moisturising in order to achieve more healthy and radiant looking skin. This is because we know that with time it loses elastin and collagen. Therefore all UTEKI products have delicate, kind-to-skin ingredients with strong moisturizing and moisture-retaining properties (SUIZENJI-NORI SACRAN/Algae, SOLUBLE COLLAGEN) as well as strong antioxidants, for example RICE FERMENT FILTRATE/KOMENUKA. It normalizes the skin tone and gives radiance and as well as being rich in nutrients (incl peptides) which maintain collagen and elastin. Another interesting ingredient found in UTEKI is SAKURA which has anti-glycation effect (an important anti-aging approach for the maintenance of healthy skin texture). Moreover, the smart UTEKI formula also targets skin protection from modern life stressors (pollutants, stress).

What is the status of my order?

To inquire about the status of your UTEKI order, please check your email for the shipping confirmation that will include a tracking number. You can use this tracking number to stay up to date on the status of your delivery.

If you find that the tracking for your order is still in transit and has not updated after 72 hours, please don't hesitate to reach out to our team atinfo@uteki-beautyshop.com. Please provide your order number, tracking number, and confirmed shipping address so we can work with our carriers to resolve any issues and provide you with an update.

We are committed to ensuring that you receive your UTEKI products in a timely manner and are always here to help with any questions or concerns.

Can I modify my order?

Unfortunately, we are unable to modify orders once they have been placed. This means that we cannot add or remove products from your order. However, if you need to update your shipping address, please contact us as soon as possible atinfo@uteki-beautyshop.com. We will do our best to assist you, but please note that we ship orders quickly and may not be able to make changes if your order has already been dispatched.

We value your satisfaction and are committed to providing you with the best possible customer service. If you have any questions or concerns about your order, please don't hesitate to reach out to us at the email address provided above.

When is my order processed?

The processing of UTEKI Beauty Shop orders is subject to availability and credit verification. Please note that if you place an order on Friday after 5 PM, it will begin processing on the following Monday.

If the product(s) you have selected is not currently in stock, or if we require additional information for credit verification, our Customer Care Team will reach out to you via email. We are committed to ensuring that your orders are processed efficiently and that you receive your UTEKI products as quickly as possible.

If you have any further questions or concerns about the processing of your order, please don't hesitate to contact us atinfo@uteki-beautyshop.com. Our team is always here to assist you.

What should I do if a promo code isn't working?

If you encounter any issues with a promo code, please ensure that you have entered the code exactly as it appears, as our codes are case-sensitive.

If the code is still not working and the promotion is still within its valid time frame, please do not hesitate to contact us atinfo@uteki-beautyshop.com. We are always here to assist you and will do our best to resolve the issue promptly.

At UTEKI Beauty Shop, we strive to provide our customers with the best possible shopping experience and are committed to ensuring that our promotions and discounts work seamlessly. Thank you for choosing Uteki Beauty Shop for your skincare needs.

Can I use multiple promo codes at checkout?

We are only able to accept one promo code per order at UTEKI Beauty Shop. While we appreciate your enthusiasm to take advantage of multiple promotions, we kindly ask that you choose the one you would like to use at checkout.

If you have an additional promo code, we recommend saving it for your next Uteki Beauty Shop order. We regularly offer new promotions and discounts, so be sure to sign up for our email newsletter to stay up to date on our latest deals

Thank you for shopping with Uteki Beauty Shop, and please do not hesitate to reach out to us atinfo@uteki-beautyshop.com if you have any further questions or concerns.

What forms of payment are available?

We offer secure online ordering and accept major credit and debit cards such as Visa, MasterCard, and Maestro, as well as popular digital payment options such as PayPal, Apple Pay, and Google Pay. We also accept local payment methods such as Solo and Electron for customers in the UK.

Please note that the billing address you provide during checkout must match the address on file with your selected payment method in order for the payment to be processed successfully.

Are my online purchases safe?
At UTEKI Beauty Shop, we prioritize the safety and security of your online purchases. We have implemented privacy and security programs to ensure that your shopping experience is worry-free and convenient. You can shop with confidence knowing that we take the necessary measures to protect your personal and financial information.
Do you offer free shipping?
We offer free shipping for orders over £100. If the cost of your order is below this amount, then shipping costs range from £5. We use a reliable shipping service, Royal Mail, to deliver our products, which guarantees fast and secure delivery of your order.
How soon can I expect my order?

Your UTEKI order will be shipped via Royal Mail. Once your order has been dispatched, you will receive a tracking number via email that you can use to track your package. Delivery times may vary depending on your location, but you can typically expect your order to arrive within 24-48 hours.

If you have any questions about the status of your order or its delivery, please don't hesitate to contact us. We're here to help!

I have not received my package. What should I do?

If you have not received your UTEKI package within the expected delivery timeframe, we recommend checking the tracking information provided by Royal Mail on their website athttps://www.royalmail.com/track-your-item.

If the tracking information shows that your package has been delivered but you have not received it, we recommend contacting Royal Mail directly to report the issue and initiate an investigation. You can do so through their website or by calling their customer service hotline at03457 740 740.

If you have any further questions or concerns, please do not hesitate to contact us and we will do our best to assist you in resolving the issue.

Do you ship internationally?
We only ship within the United Kingdom and do not offer international shipping at this time.
Returns and Cancellations
What is your returns policy?

If you are not completely satisfied with your order, we offer the option to return items to us for store credit, which can be used within 12 months. To be eligible for a return, the items must be in their original, unopened, and unused condition, with the original packaging.

You can initiate a return by using theContact Us function on our website within 7 business days of receiving your items.

Please note that you will need to cover the cost of return postage. We are also happy to facilitate exchanges.

Please note that we only accept returns initiated frominfo@uteki-beautyshop.com. If you purchased our products from an authorized retailer, please contact them directly for assistance.

My order arrived damaged, help!

As a part of our commitment to your satisfaction, we are pleased to assist you if your order is damaged during transit, which is a rare occurrence. If there is a defect in the product that you only notice upon opening it, you may return it to us for a replacement. To arrange for a return, please use ourContact Us feature.

Please keep in mind that, in order to receive a replacement product or a refund, the merchandise must be returned to us, unless otherwise specified. Please provide us with your order number, name, a picture, and a description of the damage when you contact us.

Can I cancel an order?
We regret to inform you that we cannot cancel an order once it has been placed. It is important that you carefully review your product selection and shipping details prior to placing your order to avoid any issues.
100% Money back guarantee
Results You'll Love or It's On Us (100% money back guarantee)

We have complete confidence in the effectiveness of our formulations and trust that you'll enjoy them as much as we do. Note that you should use UTEKI products due to the instruction provided on our site - that way they will have the greatest effect on your skin! However, if you're not entirely satisfied with our products, we offer a full refund as long as you return the items to us within 30 days of receiving your purchase.
Can I return my product?
Your satisfaction remains our utmost priority. If, for any reason, you are not completely satisfied with any of our products, you have the option to return them at your own expense. We will issue a full refund if you return the items to us within 30 days of receiving your purchase.

Please note that the cost of returning the product is the responsibility of the individual returning it, not the company.

Our 30-day satisfaction guarantee is separated from your legal right to cancel. If you received a gift as part of a promotional offer with your order and choose to return your product(s), you must also return the gift(s) for us to process your refund. If you decide to keep the gifts and return only the products, the refund will be adjusted to deduct the value of the gift(s) from the rest of your order.

Please be aware that we cannot accept empty bottles or tubes of products. Refunds may not be provided in cases where the product has been excessively used beyond reasonable trial, such as when the product is nearly empty. This policy also applies to products damaged after you have received them. Returns that extend beyond the 30-day guarantee period cannot be accepted. We do not accept returns for orders placed through resellers.
How to return?
Please remember that we cannot process returns if the 30-day period outlined in our Returns Policy has expired.

Here's a step-by-step guide for returning a product:

Step 1: Please complete our Contact Form to contact our Customer Service before initiating a return. Please inform us before returning a product to ensure timely return processing. When filling out the Contact Form, include the following details:
In the "Order ID" section, provide your order number.
In the "I would like to" section, select "Cancel/Return an Order."
In the "Description" section, provide the reason for the return, and for each item you wish to return, include the following information:
Condition of returned products:
Order number:
Product Name:
Indicate whether the product is used or unused.

Step 2: After our Customer Service team responds to your inquiry with the Returns Address for your region, pack the product(s) in its original packaging (if available) in a box of your choice. Include:

A slip indicating the "Condition of return products" completed as per the details provided above.
The original invoice/packing slip (if available).
Step 3: Ship the package(s) to the provided Returns Address and provide the tracking details to our Customer Service. Please note that you are responsible for covering all shipping costs, and you can choose the carrier that suits you best.

Step 4: Most returns are processed within 14 business days of receiving the returned merchandise. You will receive an email confirmation once the return has been processed.
How much do I pay for the return?
Although we refund money for your product, please note that shipping costs for returned items are to be borne entirely by the customer and will not be refunded. You are free to select the carrier that works best for you.
I received a damaged / wrong product. What do I do?
If you received a damaged item, please contact us immediately using the form on our website within 48 hours of receiving the order. Please provide us with your order number and some photos of the damaged product/s.

If you got the wrong product, please complete our Contact Form within 48 hours of receiving the order so we can take care of this. Please provide us with your order number and a photo of the incorrect item/s you received.
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